MDM Upgrade - nGeneration

Company Profile

Customer Name Customer Name
Industry Customer Name
Number of Outlets Customer Name

Caffè Nero Group PLC ranks as one of the three largest operators of espresso shops in the United Kingdom, trailing Starbucks Corporation and Costa Coffee. Caffè

Nero operates more than 150 shops in more than 50 cities and towns in the United Kingdom, with sites stretching from Brighton, England, to Glasgow, Scotland.

The Challenge

A company wide MDM upgrade was required to on site iPads . Due to contractual restraints this needed to be done quickly and with as little impact to site users as possible.

nGeneration Project team worked with the customer to identify the least disruptive and most cost effective methodology available to complete the project.

The Scope

Outlets

829

Number of Devices

868

Timeframe

7 Weeks

Our Approach

We worked together with the customer to scope a solution which would efficiently roll the devices out to suit their timescales.

nGeneration provided full project management facilities, ensuring the project ran smoothly. Devices were procured, staged or reimaged, deployed and operators issued with training manuals.

Utilizing our refurbishment capabilities, pre-existing devices were reused where possible, enabling significant cost savings.

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Services Provided

Project Hub

The Results

7 Week Turnaround

342% More Efficient

Spare levels naturally diminish as items reach the end of their useable lifecycle. Replenishment is fundamental to ensure there is no impact to the service process flows.

Customer Testimonials

Generation are a long standing partner with Punch and they were selected, not only because of their combined expertise in retail systems, stock management and business analysis, but because they were able to demonstrate that their Retail Control service offered Punch a fresh and innovative stocktaking solution. Their approach offered a dedicated team of Retail Advisers, providing not only continuity to the our Managed Partners, but a service which would progressively deliver significant business benefits.

Danny Hawkins
Head of Commercial - Punch Pubs

Generation are a long standing partner with Punch and they were selected, not only because of their combined expertise in retail systems, stock management and business analysis, but because they were able to demonstrate that their Retail Control service offered Punch a fresh and innovative stocktaking solution. Their approach offered a dedicated team of Retail Advisers, providing not only continuity to the our Managed Partners, but a service which would progressively deliver significant business benefits.

Danny Hawkins
Head of Commercial - Punch Pubs