Field Service Technician

nGeneration is currently seeking enthusiastic Field Service Technicians to join our team in the Midlands and the South West

As a Field Service Technician, you will be allocated calls from our Midlands-based Service Desk and attend customer sites to identify and resolve IT issues, ensuring that allocated calls are handled and resolved promptly. Our Field Service Engineers benefit from a Company Van, Fuel Card, full uniform, plus additional Company benefits.

nGeneration is one of the UK’s leading independent IT service providers to the Hospitality, Retail and Leisure industries, offering a comprehensive range of IT services.

Main Responsibilities:

• You will attend customer sites as required to determine and resolve software/hardware related faults as detailed in the ‘Job Log’ for which a ‘Field Service Report’ must be completed for each call attended in line with Company procedures.
• A minimum call rate of 3 calls per day must be achieved. (Non-compliance to the minimum call rate will only be accepted if authorised by the Head of Service Delivery or in the instance of insufficient calls being placed)
• When no calls have been allocated, you will be required to conduct any other ad hoc duties as may be determined.
• Always maintain a minimum skeleton stock level. Conduct ‘Boot Stock’ procedures at the start and end of every shift.
• Communicate effectively to Shift Team Leaders and the Head of Service Delivery as appropriate.
• Submit all Company paperwork promptly and accurately, in line with the Company procedures.
• Geographical coverage will be UK wide, and any other location as may be deemed necessary to fulfil the duties of the job.

The ideal candidate will have the following:

• Previous experience of working within an engineering environment
• Previous experience of working with EPOS systems would be advantageous
• Good Technical skills in PC configuration, networking and command prompt.
• Able to demonstrate excellent verbal and written communications skills.
• Must demonstrate a confident and present a bright and bubbly personality.
• Ability to work under pressure as unforeseen changes or problems on site may impact time constraints.
• Must have excellent planning and organisation skills which are essential. Must be able to prioritise tasks to ensure that the task gets completed to the required standard and one time.
• Positive thinker with a can-do attitude able to work on their own or as part of a team.
• Time Management is an essential part of the role so must be able to demonstrate strong time management skills.